► CARE - The Insurance for Your Canopy Tent

1-Year Free with Every Mastertent Purchase

Even the best mobile outdoor equipment can be damaged when the unexpected takes you by surprise — the weather turns, accidents happen, etc.

The Mastertent CARE or CARE+ Coverage Program extends our Mastertent warranty service to cover damages from life's accidents, giving you extra piece of mind in your investment.

CARE

Free Parts & Service Coverage

The partial insurance for your canopy tent.

CARE Coverage includes:

Free replacement parts up to 40% of your tent's product value limit
40% discount on any parts purchased beyond the limit during purchase term

CARE+

All the Benefits of CARE, Total Replacement Discounts, Theft Coverage

The comprehensive insurance for your canopy tent.

CARE+ Coverage includes:

Free replacement parts up to 40% of your tent's product value limit
40% discount on any parts purchased beyond limit during purchase term
Tiered full tent replacement discounts at 60%, 50%, and 40%, respectively as utilized
Theft coverage with a copy of the filed police report

FAQs

How can I purchase CARE/+?

The two service packages CARE and CARE+ can only be purchased when buying a new canopy tent and can not be applied retroactively to products already purchased. Ask your Product Expert about CARE coverage.

What is insured?

We understand that accidents come in all shapes and sizes, so ProCare and ProCare+ give you product protection for just about any damaged canopy tent situation:

- Strong weather or wind lift and damage the tent

- Accidental drop breaks an aluminum connector

- Vehicle runs into the tent and damages the tent leg

- Aggressive mishandling bends a folding truss

- Something sharp punctures or rips the roof fabric

- Prolonged sun exposure fades the tent printing or fabric

- Improper storage causes the tent fabrics to mold or detriorate

- Transport and shipping damages or misplace the tent

- Tents are stolen*

* Theft is eligible for total replacement under ProCare+ when a police report is filed and presented.

Does CARE cover theft?

Theft is eligible for total replacement under the CARE+ Program when a police report is filed and presented.

How long is the coverage period?

Cover your canopy tent with terms from 1-3 years at the time of purchase. After your initial coverage period, you can renew your tent coverage based on your need.

How do I report the damage?

1. Contact your Product Expert or our general company line at [email protected].
2. Send us the serial number of the tent roof or frame structure (located on product tags or printed directly onto the product) as well as your insurance number, and any photos of the tent damage.
3. Our Product Experts will evaluate your tent and prepare the best quick repair or replacement plan.

How can I cancel the insurance?

The contract holder can terminate CARE/+ annually at the due date. If you do not choose to renew your CARE/+ coverage, it will automatically be canceled at the end of the designated contract.

CARE/+ Rules & Restrictions

ProCare or ProCare+ services need to be included as line items of the quote prior to order processing.
Matching services, level and terms, need to be chosen for all tent frames and roofs on the same order.
Select coverage with 1-, 2- or 3-year periods that begin on shipment date of applicable products.
Service can be renewed continuously until first decline and will be a non-automatic option each term.
With each renewal term, enjoy a reset of all benefits and discounts for chosen service level.
Services are only available to original purchasers and non-transferable to other parties.
Claims may be filed during active service terms through ZG Sales Reps or Customer Service.
Customer will be responsible for replacement deductibles, over-limit parts, and shipping fees.
All rules follow additional terms and conditions of sale and are subject to change without notice.