Terms & Conditions

At the Zingerle Group®, we design, manufacture and sell industry-leading mobile equipment and to better serve our customers we have clear Sales and Product policies that create the best experience possible while you shop, order, and use our products and services across our brands of Mastertent®, Ecotent® and RUKU1952®. 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE OR PURCHASING PRODUCTS.  The below terms and conditions are always evolving to improve experience, so periodically check for updates.  If you do not agree with the terms and conditions herein, please refrain from site use and product purchase. 

Zingerle Group USA, Inc. is the North American organization to a global family of entities that own all rights to our brands of Mastertent® (“MT”), Ecotent® (“ET”) and RUKU1952® (“RK”), including the maintenance of their respective websites as a service to visitors and customers.  All owned brands together with the parent entity are known as Zingerle Group (“ZG”).  Any order and/or business of any kind between ZG (“ZG”, “Seller”, “We”, or “Our”) and customers or other users of this website (“Customers”, “Buyers”, “Users”, “You” or “Your”) is governed exclusively by the following terms and conditions (“Terms and Conditions”). Such Terms and Conditions will constitute a binding contract between ZG and said Customers or other users of this website. 
 

§ 1 Product Information and Prices 

1. ZG strives to make Our product information readily available throughout Our websites and digital product materials.  Technical, operating and safety information is available through website download or by communications with ZG Sales & Support Professionals (“ZG Pros”), which can be direct employees or agents, as well as authorized Sales Partners.  To request any product information not found on Our website please contact a ZG Pro.  For new communications, we are available by email, phone or online chat during business hours, or any time of day through Our Online Contact or Design Center forms. 
    

2. Prices found on Our websites and digital product materials, as available, are typically starting options for products or packages shown, where product pictures may have further sizes and features available at additional costs.  Pricing details and an official offer (“Sales Quote”) are available by contacting ZG, as listed in 1.1, or directly through Your known ZG Pro, that will contain further itemized product and/or complete package prices.  Any advertised product pricing or availability information communicated online, verbal, email, chat, or other, are given for convenience and subject to change without notice until an Order is placed and confirmed as outlined in section 2. 
    

3. Online shopping carts (“Cart”) including ZG websites, controlled third-party listings (e.g. Google Shop), or through authorized Sales Partners, may contain select ZG products for on demand purchasing.  In Cart details will outline product specifics, purchase prices, valid discounts, shipping rates, applicable sales taxes, and further information for your review before placing an Order as defined in section 2.  During which if there are any questions, Customers are encouraged to contact a ZG Pro for guidance and further process explanation.   
    

4. Sales Quotes will be in writing and delivered to You from a ZG Pro via digital email attachment, or as available through online or text features.  Sales Quotes are non-binding and subject to change without notice.  Sales Quotes will be valid for a designated period therein, typically 30-days from issuance, and all offers, both written and verbal, will have further manufacturing and fulfillment terms and conditions.  
    

5. Posted and communicated prices are in U.S. dollars unless otherwise noted and are for the applicable products only.  Prices generally exclude various other costs such as (i) costs for installation or on-site construction to be carried out by Customer, (ii) sales tax, import duties or other government fees applicable to Your jurisdiction, (iii) special packaging, handling, insurance, and any other incidental costs valid for delivery, (iv) and any other ancillary charges that may arise (collectively, “Ancillary Costs”).  Any Customer applicable shipping costs paid by ZG will be estimated prior to Order and confirmed for acceptance. 
    

§ 2 Order Process and Payment 

1. Customer Orders of ZG products can be placed through ZG Pros (“Rep Orders”), or for select products, by online shopping cart (“Online Orders”) in respective brand websites and various online outlets.  Valid Orders are serviced either directly with ZG or Our authorized Sales Partners, all containing the subsequent policies.  When placing an Order through an authorized Sales Partners, review their additional Order policies that together will create Your full Terms and Conditions.  To proceed with placing an Order: 

1. For Rep Orders, You may accept the Sales Quote, which will create a binding contract, by either (i) online acceptance and confirmation, (ii) written communications indicating acceptance, or (iii) signing and returning a copy of the Sales Quote. 

1. For Online Orders, You may place the Online Order via the applicable shopping cart, which will create a binding contract, by carefully reviewing and acknowledging further self-service Term and Conditions. 

Customer acceptance and desire to proceed with Sales Quotes or Online Orders require ZG acknowledgement and confirmation of receipt. To ensure optimal customer satisfaction and processing efficiency, ZG will review, confirm and release subsequent Order Confirmation details back to You, at which time the Order has been officially placed. 

1. Custom Products including but not limited to: printed tent roofs or sidewalls, inflatables, special sizes or features, designed furniture, and unique non-stock items; will have additional pre-Order steps to complete. We will work with You to develop the desired design and configuration, using Your artwork (logos, pictures, licensed material, etc.) to create virtual renderings (“Graphic Layouts”).  During this process, Graphic Layouts will be digitally provided to You for review and approval. The final Graphic Layout that You approve for production must be accepted through the same communications manner as the Order process outlined in section 2.1.  Custom Products are non-refundable and have further return conditions detailed in section 5, Satisfaction and Return Policy. 
    

2. ZG Invoice and Order Confirmation will contain approved payment terms and conditions, default being immediately due to proceed (“Prepayment”).  Invoices from Order Confirmation procedures will be delivered to You by Our online invoicing and payment system, with secure payment options via credit card, ACH, and other; while Online Orders will create invoices and payment options simultaneous to checkout through the online shopping cart.  Additionally, Customers can select phone payment processing for convenience where ZG follows PCI compliance, or by request can obtain check, ACH and wire instructions for offline payments. 
    

3. Payment Terms, such as net 30, and deposit options, such as 50% down, are available with ZG review and approval of the Customer’s account.  We will determine based on credentials including but not limited to: account type, business operations, trade references, payment history, and order risk; and must be completed and granted by ZG expressly in writing prior to any Order Confirmation seeking these terms.  We may require Customer Purchase Orders to validate Your recognition of any grated terms.  Please submit Payment Term requests with Your ZG Pro in advance of placing an Order to not experience Order delays.   
    

4. Financing may be available through non-affiliated, third-party companies.  We may offer suggestions through our ZG Pros or a digital connection to services like PayPal®, CreditKey®, Centra®, etc. However, Your election to use these financing tools is Your responsibility and completely independent of ZG.  If utilized, these services will pay ZG directly for your Order and require that you agree to their payment, collateral, credit and other terms and conditions.  Please review any financing options carefully to make sure it’s right for You. 
    

5. Stock selection and/or production of products for Orders will begin ONLY once We have received and acknowledged all applicable Customer information, approvals, and payments in accordance with the Order: ZG issues Invoice and Order Confirmation, Customer confirms final Graphic Layouts for any custom products if applicable, and Customer payments have been satisfied.  
    

6. ZG reserves the right to accept, postpone or reject Your confirmed order after evaluating requirements to manufacture and/or fulfill. Any delays or rejections will be communicated by ZG as soon as possible.  Customer payment of standard, non-custom products (standard frames, structures, fabrics, furniture, or accessories), or custom products (printed graphics or special features) not yet in production, will be eligible for refund if the Customer would elect.  
    

7. Late payments will accrue interest at a rate of 1½% per month (18% per year) until full payment is received. 
    

§ 3 Shipping Policy 

1. ZG works hard to make receiving products as easy as their purchase and use.  Customer Orders will contain selected shipping terms, commonly being FOB Delivered (ZG Prepaid) or FOB Origin (Customer Collect).  When FOB Delivered is utilized, We will prepay for shipping with ZG Carrier (e.g. UPS, FedEx, Estes, etc.) accounts, where applicable charges of such will display in Your Invoice and Order Confirmation.  When FOB Origin is chosen, You have selected to ship with Your further obligation to pay shipping charges directly to the Carrier either by, (i) cash of delivery (COD) or (ii) Your established Carrier accounts.       
    

2. Risk of loss and obligation to insure will follow the party in possession of products during shipment.  With FOB Delivery, ZG will assist and correct any shipping issues that may arise with the Carrier until delivery to destination.  When FOB Origin is used, either by ZG scheduling or Customer, You will be responsible for resolving any shipping matters.  Regardless of shipment method when there is damage or loss of products, We will strive to quickly assist with replacement Orders as needed, where such Orders follow the procedures of section 2, Order Process and Payment. 
    

3. ZG is not responsible for damage, loss or theft of products once delivered by the shipping Carrier to Your destination.  Please ensure that You take local precautions to protect delivered products, including but not limited to, having someone present to receive the shipment, asking ZG to ship with Signature Required, or, as available, selecting to pick-up at a local Carrier terminal.  
    

4. Deliveries are contingent upon Our receiving of necessary raw materials and may be delayed, reduced, or cancelled by ZG, to the extent affected by delay, reduction, or cancellation of shipment of such materials. 
    

5. PLEASE CHECK YOUR SHIPMENT IMMEDIATELY, including all boxes and cartons, against the bill-of-lading BEFORE signing for the delivery.  Any damage or missing item should be noted in writing on the Carrier’s bill-of-lading, with the Carrier’s delivery driver signing the bill-of-lading to acknowledge the same.  We understand some situations only present themselves once you have opened all packaging, so please be mindful that You have 2 Weeks (14 Days) from delivery receipt to inspect and communicate any issues with ZG.  Should this time pass with no communications, We will be pleased of your satisfaction.   
    

6. Delay in delivery or defect in quality will entitle Customer to cancel only that portion of product that is delayed or defective.  Standard, non-custom products (standard frames, structures, fabrics, furniture, or accessories), and custom products (printed graphics or special features) not yet in design or production, will be eligible. 
    

7. Delivery and/or tender made after specified date of delivery will constitute a good delivery. Customer hereby agrees to grant adequate additional amount of time to complete shipment.  Thereafter, delivery or deliveries and/or tender or tenders prior to receipt of written cancellation will constitute timely delivery. 
    

§ 4 Product Care and Safety 

1. ZG products need to be cared for to preserve their performance and function.  Customers need to review all product safety information and operating instructions prior to use and ensure that such material is conveyed to additional product users and operators.  You, and all product users, are responsible for maintaining safe conditions and using products only as intended.  Failure to do so may lead to property damage or even result in human injury and death.  ZG makes every effort possible to educate and guide You in proper product handling, however if there are ever any questions or uncertainty do not hesitate to contact Your ZG Pro for guidance. 
    

2. ZG designs for quality and durability, however the inherent nature of mobile tents, tables, inflatables, and other products makes them vulnerable to lifting when winds are stronger than their securing.  Any ZG wind and weather performance material is provided as testing estimates for general guidance and cannot be solely relied upon for exact real-world conditions that You may experience. 
    

3. USERS ARE RESPONSIBLE for assessing on-site wind and weather conditions and always ensuring they have secured products sufficient for their conditions.  The mobile and easy-to-use design of Our products allows them to quickly be closed and stored when conditions are, or soon will become, unsuitable for use.  Please be aware that wind and weather-related damages are NOT WARRANTY COVERED, and ZG is NOT LIABLE FOR DAMAGE OR INJURY that may occur as a result.  
    

4. MISUSE OF THE PRODUCT IN ANY WAY, INCLUDING BUT NOT LIMITED TO INSTALLATION AND USE DURING INCLEMENT WEATHER, VOIDS ANY EXPRESS OR IMPLIED WARRANTY PROVIDED WITH YOUR PRODUCT.  
    

§ 5 Satisfaction and Return Policy 

1. Every ZG Order is backed by a 100% Satisfaction Guarantee on Returns and Exchanges for THIRTY (30) DAYS from the date of product receipt by the Customer, product eligibility is as follows:  

1. Standard, in-stock items that are not printed or customized are eligible for any reason when kept in new condition with all original components, manuals and packaging.  Returns may be subject to a Restock Fee, waived at ZG discretion for account credit or exchanges. 

1. Printed fabrics are guaranteed to substantially match order-approved Graphic Layouts in form, context and color, and any errors (“Print Errors”) found during the thirty (30) day period are eligible for reprint exchange.  Customers understand that produced resolution is only as good as their artwork provided to Us and actual colors on fabrics and surfaces may vary by +/-10%. 

1. INELIGIBLE RETURNS OR EXHANGES:  

1. Any printed product such as canopy tent roofs and sidewalls, inflatables, pavilion roofs and panels, flags and banners, and valance advertising panels, direct table imprints, or alike. 

1. Any custom or modified product such as Mastertent custom inflatables or S1 canopy tent frames with custom colors or extended height legs, special features of roofs and sidewalls, custom sizes, or alike. 

1. Any product that has been modified by someone other than ZG, or an authorized ZG servicer. 

1. Eligible standard products or Print Error exchanges that return to ZG in used condition, either by Customer or shipping, or without original components, manuals and packaging will be deemed ineligible. 
    

2. Shipping for eligible returns or exchanges is Your responsibility, where ZG can assist as a courtesy with costs deducted from return or exchange credit.  For Print Error exchange or incorrect product fulfillment, ZG will accommodate with standard shipping of return and corrected redelivery at no additional costs to You.  Original shipping costs are non-refundable.  Any ineligible product returned to Us is Your responsibility for collection or redelivery.  In any event, rush options may be available with additional Customer fees.  Return packaging exception will be made for products that originally deliver to Customer in consolidated packaging, where partial return or exchange has been approved by ZG, and the Customer has prepared their own packaging for return shipment.  You are responsible to ensure that all return shipment packaging protects the returning product, along with its components, manuals and direct packaging, so that they arrive to ZG in new condition.  Should shipping damage or loss occur it is Your responsibility to resolve.   
    

3. Within the thirty (30) day Return and Exchange period, ZG must receive Your completed Return Merchandise Authorization (RMA) form, processed either by online submission or traditional form completion, where forms can be obtained by website download or ZG Pro request.  The completed RMA should detail Your Order information, products requesting return or exchange, and further financial and shipping selections You are electing.  Once accepted by ZG, an RMA number will be issued and return steps can commence.  Please remember that a Restock Fee may be assessed on Returns for Refund. 
    

4. ZG will issue a credit or refund only once the returned product is received, matches the RMA and inspected by ZG to comply with all terms and conditions herein.  For full value of refund or credit, also ensure that You return any free (“Promotional”) product, including all componen