Original Mastertent spare parts.

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Gazebo Spare Parts

Simply replace the spare parts for your folding gazebo yourself.

Even if Mastertent folding gazebos are solid and very stable, it can always happen that something breaks due to incorrect handling or force majeure. Should this happen, we will be happy to send you the necessary replacement part. Thanks to sophisticated technology, replacement is very easy and you can do it yourself.

If you have any questions, don't hesitate to contact us at any time.

Consult a Mastertent expert Watch the video instructions

Made in Europe

Manufacturer

NEW: Scan the QR code of your folding gazebo

We want to offer a straightforward customer service. This is why, since August 2022, our customers can find a QR code on one of the folding gazebo's corner posts which can be used to order spare parts quickly and easily. So if you need one, scan this code and it will take you to a page where you can request the necessary spare part in just a few steps.

We will then send you a quote and take care of a quick replacement.

There is no QR code on your folding gazebo?

No problem, in this case we ask you to contact us and describe the damage. Let us know which spare part you need by sending us some photos of the damage. Your contact person will process your request as quickly as possible and you will be able to use your gazebo again in a very short time.

Our Service

We guarantee 10 years availability of all spare parts of the aluminium frame of our gazebos. This is how our service works:

Contact us and let us know which part of your folding gazebo needs to be replaced.
We will deliver the desired spare part directly to your home.
Using our video instructions, you can simply replace the spare parts yourself without any tools.

Of course, our employees will be happy to assist you. Simply contact us via the contact form or call us.

To the video instructions

Warranties

What are the repair and replacement options?

Minor damage to the tent roof

We offer a repair kit which enables you to easily repair the tent roof yourself. It includes cloths with alcohol solution to clean the area to be repaired, a textile adhesive tape to repair the tear and an instruction manual.

Read the instruction manual

Damage to the gazebo's structure due to incorrect use

We ship the parts of the structure to be replaced directly to your home. You bought your tent a long time ago and we have in the meantime opitimised its structure? No problem, we guarantee replacement parts for the aluminium frame for at least 10 years.

Roof damage due to incorrect use or wear and tear.

You won't have to dispose of the entire gazebo as we will be happy to send you a new roof, perhaps of a fabric that was not yet available when you purchased your folding gazebo! Have you already heard of Pirontex®? In the event of minor damage to the roof, we repair the fabric and return it to you in the shortest possible time.

Damage due to force majeure

Invest in carefree moments with our CARE and CARE+ insurance for the gazebo's roof and structure. Thanks to these you don't have to worry about having to pay for the entire costs in the event of force majeure. All this with minimal bureaucracy and maximum security.

Do you already have CARE or CARE+ ?

If you are already insured and your folding gazebo has suffered damage, simply send an email to [email protected] and state the unique serial number which can be found on the inside of the roof. We will check the claim and provide a quick replacement.

If you don't know what CARE is, read more about it before buying your next gazebo and receive a 70 % discount on damaged parts.

CARE

CARE+

Why insure your gazebo?

Maximum convenience: Simply send us an e-mail with the serial number of the roof for the repair, no matter where you are and at what time. If the damage to the roof is minor, you will receive a free repair kit.
Fast and reliable: You have priority for repair, replacement and after-sales service over customers who are not insured. Fast problem solving is guaranteed!
Transparency: The service is paid on a one-off basis for the duration of the contract, it does not matter how often you have to replace the roof or structure.
Favourable fixed prices: You save 70 % on the purchase of new components!
Don't waste time and nerves on paperwork.

Repair-kit: Repairing a Folding Gazebo Roof at Home

For small tears or holes, this can be done with the help of our repair kit for folding gazebo roofs. Shortly, your folding gazebo will be ready for use again! Find the instruction manual here and below the video instructions for a quick and easy repair.

Read the instruction manual